The purpose of this announcement is to notify you of a CSG exemption being claimed by Telstra due to Mass Service Disruptions in the Hunter and Mid North Coast Districts of New South Wales. A declaration of the affected areas was published in the Daily Telegraph on 5^th May 2014 and can be Downloaded Here. This in turn may have an effect on the services we offer you.

Telstra is working to manage the significant impact to the services that has occurred as a result of a series of extreme weather events in the Hunter and Mid North Coast Districts of New South Wales.

Due to the effect of damage to the Telstra telecommunications network, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected and these services may not be installed or repaired within standard time frames:

02 4014 0000 To 02 4015 9999
02 4028 0000 To 02 4042 1999
02 4320 0000 To 02 4399 9999
02 4902 0000 To 02 4999 9999
02 5556 0000 To 02 5556 4999
02 5593 8000 To 02 5594 5999
02 6520 0000 To 02 6559 3999
02 6570 0000 To 02 6579 7999
02 6591 0000 To 02 6592 9999
02 9456 0000 To 02 9457 9999
02 9472 8000 To 02 9480 0999
02 9653 0000 To 02 9658 8999
02 9847 1000 To 02 9847 1999
02 9973 8000 To 02 9973 8999
02 9985 0000 To 02 9985 9999

As the above circumstances were outside of Roctel‘s control, Roctel are claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore we are notifying customers that normal installation and repair time frames may not be met during the period from 30 April 2014 to 25 May 2014 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Roctel will be exempt from complying with performance standards during this period.

Please call us on 1800 ROCTEL (762835) for further information. 

We apologise for the inconvenience.