The purpose of this announcement is to notify you of a CSG exemption being claimed by Telstra due to Mass Service Disruptions in Herbert and Lower Burdekin, Central Coast and
Whitsundays, Capricornia and Wide Bay and Burnett districts of Queensland. A declaration of the affected areas was published in Brisbane Courier Mail on 1st April 2014 and can be Downloaded Here . This in turn may have an effect on the services we offer you.

Telstra is working to manage the significant impact to the services that has occurred as a result of severe thunderstorms in Herbert and Lower Burdekin, Central Coast and Whitsundays, Capricornia and Wide Bay and Burnett districts of Queensland.

Due to the effect of damage to the Telstra telecommunications network, there has been a significant increase in the number of Telstra services being reported as faulty. As a result, there has been some disruption to service and delays to normal installation and repair activities.

Services in the area mentioned above with phone numbers in the following number ranges may have been affected and these services may not be installed or repaired within standard time frames:

07 4126 0000 To 07 4133 9999
07 4150 0000 To 07 4159 9999
07 4190 6000 To 07 4199 7999
07 4331 0000 To 07 4331 1999
07 4411 0000 To 07 4431 2999
07 4720 0000 To 07 4729 9999
07 4750 0100 To 07 4799 9999
07 4835 2000 To 07 4846 9999
07 4862 2000 To 07 4862 2999
07 4884 8000 To 07 4884 8999
07 4898 0000 To 07 4987 3099
07 4998 5000 To 07 4999 4999

As the above circumstances were outside of Roctel’s control, Roctel are claiming an exemption from compliance with time frames and performance standards required under the Telecommunications (Customer Service Guarantee) Standard 2011. Therefore we are notifying customers that normal installation and repair time frames may not be met during the period from 27 March 2014 to 27 April 2014 inclusive (based on Telstra’s estimated recovery schedule correct at the time of publication of this notice) and, under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, Roctel will be exempt from complying with performance standards during this period.

Please call us on 1800 ROCTEL (762835) for further information.

We apologise for the inconvenience.